Please fill in all the sections of this form to order replacement parts:

What is prompting this request? (this helps minimize duplicate requests)
      
      
      
      
 
Contact and Delivery Information:
Enter the contact information of the person responsible for this part request.
Enter in the address where this part is to be delivered.

 All fields are required.
(Parts will not be dispatched if information is missing)
         Contact: 
Phone: 
E-Mail Address: 
Company: 
Address: 
City: 
State: (2 Characters) 
Zip: 
Country: 
Special Delivery
Instructions 
 as in "go to back door" 

System SN:
  • The Serial Number for the Magnitude is the software SN found often on the inside of the Magnitude door. This is also indicated on the Magnitude Management Screen after the words "The System at a Glance". The SN will be 3 or 4 digits and is less than 2500.
  • The Serial Number for the Magnitude 750 is 5 digits and starts at 20000 or higher
  • The Serial Number for the Magnitude 3D is the DSC number indicated at the bottom of the screen when using the ICON interface. This number is 5 digits and is 10300 or higher.
         System SN:    
   
Choose the part you are Replacing (This is the part we will be expecting to be returned:
  • Parts marked with an asterisk (*) require discussion with a Tech Support Analyst.
  • If you choose a part with an asterisk, you will be called at the number you provided above.
  • Parts with "NBD Only" are available only on a Next Business Day basis.
  • For more information on these points, please see Xiotech's Support Policies section on our web site.
  
 
Quantity of this part:  
 
If Disk Drives:
What slot(s) are the drive(s) in?  
 
Choose a Delivery Option:
The listed system serial number must be covered with the appropriate level of hardware maintenance
 
      
      
      
      Example: Deliver at 9 a.m. tomorrow morning to [other name]
      
 
What Happens Next...
  • When you press the "Send Request" button, this request will open a ticket with a specific request for a replacement part (as listed).
  • A Technical Support Analyst (TSA) will review the ticket and order the replacement part
  • If the part request is for 4-Hour response, and it is after hours, the part will be dispatched for 4 hour delivery
  • You will receive an e-mail with a copy of the ticket information you provided
 
Have Questions?